Terms of Service – Coaching and Mentoring
Last Updated: 01 January 2026
Welcome to AwhiWorld’s Coaching and Mentoring. By accessing or using our website and services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, defer your purchase and feel free to discuss any concerns with us.
The Client and AwhiWorld agree to meet the conditions and expectations below:
Receipt of Payment
AwhiWorld will provide a receipt for the amounts paid.
Session Completion
All sessions must be completed within 12 months of purchase.
Equality in Relationship
The coach, mentor, and client relationship is one of equals. AwhiWorld will work hard with you to build your capacity to realise your goals. However, we cannot deliver projects for you; ultimately, you are responsible for the outcome.
Scope of Services and Role Limitation
AwhiWorld’s coaching services are designed to support your personal and professional development through structured conversations, goal setting, and accountability. The coach mentor will solely function as a coach mentor regardless of any other roles they may hold outside of this activity. Coaching does not include project delivery, legal, financial, medical, or therapeutic advice, and it is not a substitute for counselling or therapy. No medical advice or counselling will be provided, and specific outcomes cannot be guaranteed, as success depends on your commitment and actions.
Communication
We will communicate openly with you and be available as much as reasonably possible (time slots, platform, etc., to be negotiated). In return, you undertake to stay in communication with us throughout the process. We will be open, kind, and constructive in our feedback. Please provide us with constructive feedback. Also, take responsibility for your actions and communicate with AwhiWorld if things are not working. Be willing to work through any issues if they arise.
Confidentiality
Both parties agree to maintain mutual confidentiality unless there are issues about legality and/or safety for either party or the general public. Be cautious and respectful if in doubt, and ask permission before speaking or publishing any material. Please note our online Privacy Policy.
Intellectual Property
The IP of any resulting work will remain with you. We support your research and practice; we will not own the result. However, if you directly collaborate with AwhiWorld to create a particular artefact or project, the IP and acknowledgement will be negotiated for that project.
Insurance
The participant will retain insurance for client work, technology, personal belongings, and materials. Remember your risk when participating or taking your belongings to our sites.
Health and Safety Compliance
Clients at AwhiWorld premises must comply with AwhiWorld Health and Safety requirements. This includes being drug, alcohol, smoke, and aggression-free while engaging with AwhiWorld employees and its contractors.
Reputation and Behaviour
You should not bring AwhiWorld into disrepute by behaviour in person or online. AwhiWorld reserves the right to cease this arrangement at their discretion. AwhiWorld has zero tolerance for any form of bullying or hateful conduct. You must engage respectfully with AwhiWorld employees and contractors, regardless of their background, status, orientation, identity, etc. Any disrespectful, harassing, or abusive behaviour online, in person, or through other channels may result in the immediate cessation of this agreement. Tell us (or a trusted intermediary) immediately if you feel uncomfortable interacting with AwhiWorld employees or contractors.
Termination of Contract
The client or AwhiWorld may terminate the contract at any time with a minimum of 24 hours’ notice, without assigning fault to either party. This ‘no fault’ termination allows for an amicable conclusion to the coaching relationship.
However, AwhiWorld reserves the right to terminate the contract immediately if the client breaches any terms, including but not limited to disrespectful behaviour, non-compliance with health and safety requirements, or actions that bring AwhiWorld into disrepute. In such cases, no refunds will be provided for any remaining sessions.
Professional Services Disclaimer
We aim to provide you with the best professional services. However, we do not accept liability for adverse consequences, and you must use your best judgment to implement the information and skills obtained from our sessions.
Legal Representation
Due to the activity undertaken, we are happy to provide letters of support and references; however, we would not represent you in legal issues or court proceedings or write testimonials on your behalf in legal or criminal proceedings.
Session Attendance and Communication
If you cannot make a session, please provide 24 hours notice, and we will do the same. If sessions are missed for genuine reasons, we will reschedule for another date. However, the session may be forfeited if you fail to attend without notice or communication. Circumstances sometimes mean that this isn’t always possible on either side, but it is vital to communicate as much as possible.
Refund Policy
Refunds are available in two instances: (i) After our first session, if you are entirely dissatisfied with the outcomes, we will provide a full refund for any unused sessions; or (ii) If you no longer wish to continue the remaining sessions, we will provide a full refund for any unused sessions. Refunds will not be issued for sessions that have already taken place.
Force Majeure
AwhiWorld shall not be liable for any failure to perform its obligations under this agreement due to unforeseen circumstances or events beyond its control, including but not limited to natural disasters, pandemics, large scale hacking, or other force majeure events.
Limitation of Liability
The coaching services are provided in good faith and to the best of our professional ability. However, AwhiWorld makes no guarantees regarding specific outcomes, as the success of coaching depends on various factors, including the client’s commitment and actions. To the fullest extent permitted by law, AwhiWorld shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the coaching services, your reliance on any advice provided during the sessions, or any outcomes resulting from the coaching process. Additionally, AwhiWorld shall not be liable for any issues arising from the use of online platforms for communication or storage of information.
Indemnity
You agree to indemnify and hold harmless AwhiWorld, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your participation in the coaching sessions, the implementation of advice provided, or any breach of these Terms.
Non-Compete/Non-Solicitation Clause
The client agrees not to solicit or work with any AwhiWorld employees or contractors for separate coaching or consulting services outside of this agreement for a period of six months after the conclusion of this contract.
Governing Law
These Terms shall be governed by and construed by the laws of New Zealand, without regard to its conflict of law principles. Any disputes shall be resolved under the exclusive jurisdiction of the courts of New Zealand.
Terms Modification
AwhiWorld reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the services after such changes constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at [email protected]